Alpine Voice Academy Privacy Policy

This privacy policy describes how Alpine Voice Academy collects, uses, and protects your personal information when you visit or use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection principles.

Data We Collect

We collect personal information from you in various ways when you interact with our site or services. This may include:

Information you provide directly to us: This includes information you give us when you register for a workshop or course, sign up for coaching, subscribe to a newsletter, fill out a form, communicate with us, or otherwise interact with our services. This information may include your name, contact details (such as email address and phone number), professional information, and any other details you choose to share.

Data relating to services: Information necessary to provide our services, such as your progress in courses, feedback you provide, details about your coaching sessions, and payment information if you make purchases (though we typically rely on third-party payment processors for payment handling, and do not store your full payment card details).

Information we collect automatically: When you visit our site, we may automatically collect certain information from your device, including your IP address, browser type, operating system, unique device identifiers, pages you view, referring website addresses, and information about how you interact with our service. We collect this information using cookies, server logs, and similar technologies.

Information from other sources: We may receive information about you from third parties, such as partners or service providers, where this is necessary for providing our services or for marketing purposes (with your consent where required).

How We Use Your Data

We use the information we collect for various purposes, including:

To provide and manage our services: Delivering the workshops, coaching, courses, and corporate training programs you register for, processing transactions, sending service-related communications, and managing your account.

To improve our services: Understanding how our services are used, analysing trends, and developing new features or content to enhance the user experience.

To communicate with you: Responding to your inquiries, sending administrative information, providing customer support, and sending you updates or information about our services (where you have opted to receive them).

For marketing purposes: Sending you promotional materials about our services, offers, and news that we believe may be of interest to you, in accordance with your marketing preferences.

For security and fraud prevention: Detecting and preventing fraudulent or malicious activity, protecting the security of our platform and users.

To comply with legal obligations: Meeting legal and regulatory requirements, responding to legal requests, and protecting our rights and interests.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: Processing is necessary for the performance of a contract with you (e.g., to provide the training or coaching you have signed up for) or to take steps at your request before entering into a contract.

Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or a third party, such as improving our services, marketing (where permitted by law), preventing fraud, and ensuring the security of our platform, provided that these interests are not overridden by your data protection rights.

Consent: Where required by law, we process your data based on your explicit consent, for example, for sending you certain types of marketing communications. You have the right to withdraw your consent at any time.

Legal obligation: Processing is necessary for compliance with a legal obligation that applies to us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing Your Data

We may share your personal data with:

Service providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These entities are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

Business partners: With your consent or as necessary to provide a service you have requested.

Legal and regulatory authorities: When required by law, or when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In the event of a business transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of your personal data. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than your country. Where we transfer data from Switzerland or the European Economic Area (EEA) to a country not deemed to provide an adequate level of protection, we will ensure that appropriate safeguards are in place, such as relying on legally approved mechanisms designed to provide adequate data protection, such as standard contractual clauses.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., direct marketing).

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right not to be subject to a decision based solely on automated processing: Where applicable, you have the right not to be subject to decisions based solely on automated processing that produces legal effects or similarly significant effects concerning you.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

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